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Wednesday, 22 August 2007 |
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I thought I probably should bank my first Google cheque before the silverfish turn it into dust, so I took a walk to the Credit Union today. I queued up for ages waiting for a customer "service" person to become available (it was lunchtime and there were only two people serving). When it was finally my turn the pretty young girl (person number one) took all my details and entered it all into her computer, but when she hit the last button it went "bing" with an error. Turns out that cheques in US dollars need to be done at the enquiries desk. How stupid of me, why didn't I realise that myself! I wandered over and waited in the queue at the enquiries desk (only one person serving here). The guy (he wasn't at all pretty - person number two) saw me waiting and pressed a bell that made a sound a lot like the ding of the pretty girls computer and that made me a bit anxious. Another lady (person number three) came out and told me that we had to go behind a wall to her desk. I was asked to sit down (a bad sign) and she set about trying to find a form. Once the form was located I had to answer all the same questions that person number one (pretty girl) had asked me, but there were still a few empty holes on the form. Person number three then picked up the phone and rang another department (person number four) to find out what the exchange rate was. This was calculated and entered on the form, another strange unexplained figure was entered and a total calculated that ended up $10.00 less than what it should have been. Coincidentally the unexplained figure was also exactly $10.00. I had to ask and person number three told me this was the processing fee. I asked what I had to pay a processing fee for and was told it was to pay for the time it takes to process an overseas cheque. At this point I was ready to explode. They had wasted almost twenty minutes of my life due to their stupid inefficient process and I had to pay them for the privilege. There is more to this story, but I have to go grab E & B from school so I'll do the rest another time.
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